Southwest CEO: We'll Learn from Debacle, 'Already Had a Great Plan' to Invest in Tech 'As We Always Do'

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On Friday's broadcast of ABC's "Good Morning America," Southwest Airlines CEO Bob Jordan stated that the airline "already had a great plan to invest in tools and technology and processes, as we always do, but there will be a lot of lessons learned in terms of what we can do to make sure that this never happens again, because this needs to never happen again."